Refund policy

Last updated: 13 October, 2026

30-Day Money-Back Guarantee

Love it or your money back.

We want you and your dog to love Taël. If you're not completely happy with your first order, email hello@taelpet.com within 30 days of delivery with your order number and we'll refund the cost of one pouch, even if it's been opened. No need to send it back.

What's covered

  • Your first order only, whether it's a subscription or a one-time purchase
  • One pouch from your first order
  • If your order included more than one pouch, any unopened pouches can be returned under our 30-Day Returns Policy below
  • One claim per person and household

For the best chance of seeing results, we recommend using Taël daily for at least 2 weeks. It can take time for your dog's digestive system to adjust and for the benefits of daily gut support to become noticeable.

How to claim Email hello@taelpet.com within 30 days of delivery with your order number. We'll confirm your refund, usually within 2 working days.

30-Day Returns

If you've changed your mind, unopened and unused products may be returned within 30 days of delivery.

Products must be in their original packaging and accompanied by proof of purchase.

To request a return, email hello@taelpet.com within 30 days of receiving your order with your order number.

If your return is approved, we'll provide instructions on how to return your item. Returns sent without prior approval cannot be accepted.

Unless the item is damaged, faulty or incorrect, customers are responsible for return postage costs.

Damaged, Faulty or Incorrect Orders

Please inspect your order upon arrival. If your item is damaged, faulty or incorrect, contact us within 48 hours of delivery with your order number and photos. We'll arrange a replacement or a full refund at no additional cost.

Subscription Orders

Subscription orders may only be returned if they are unopened, sealed and in their original packaging. Your first subscription order is also covered by our 30-Day Money-Back Guarantee (one pouch).

Purchases from Authorised Retailers

Our 30-Day Money-Back Guarantee and 30-Day Returns Policy apply only to purchases made directly through taelpet.com.

If you purchased Taël from an authorised retailer, please contact the original retailer regarding their returns and refund policy.

Refunds

Once we've reviewed your return or Satisfaction Guarantee request, we'll let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow 5–10 working days for your bank or card provider to process the refund.

We monitor Satisfaction Guarantee claims to help keep the policy fair for all customers and reserve the right to refuse claims where we reasonably believe the policy is being misused or abused.

Need Help?

Questions? We'd love to help.

Email us at hello@taelpet.com