Cancellation policy

Cancellation Policy

We want ordering Taël to be simple and flexible. This policy explains how to cancel a one-time order or your Subscribe & Save subscription.

One-time orders If you've placed a one-time order and would like to cancel it, email us at hello@taelpet.com with your order number as soon as possible.

  • Not yet dispatched: we'll cancel your order and give you a full refund.
  • Already dispatched: we can't stop it, but you can return any unopened pouches within 14 days of delivery under our Refund policy. Return postage isn't refundable, unless the item was faulty or incorrect.

Subscribe & Save

How it works

  • Choose how often you'd like Taël delivered, every 4 to 7 weeks.
  • You'll save on every order, and UK delivery is always free.
  • Your chosen payment method is charged automatically before each delivery until you cancel.
  • We'll email you a reminder before each payment, so you always know what's coming.

Skip, pause or change anytime You're always in control. From your account, you can:

  • skip a delivery
  • pause your subscription
  • change your delivery frequency or next delivery date
  • update your address or payment details.

Changes need to be made before your next payment is taken to apply to that delivery.

How to cancel your subscription You can cancel at any time, with no minimum term and no cancellation fees:

  • log in to your account at taelpet.com and cancel your subscription, or
  • email us at hello@taelpet.com with your order number.

To stop your next delivery, please cancel before your next payment is taken. If a payment has already been taken, that delivery will still be sent. Any unopened pouches can be returned under our Refund policy.

Price changes If the price of your subscription ever changes, we'll give you at least 30 days' notice by email, so you can cancel before the new price applies if you wish.

Failed payments If a payment fails, we'll try again and email you to update your payment details. If the payment still can't be taken, we may pause your subscription until it's resolved. We never charge fees for failed payments.

Your first order Your first order, whether one-time or subscription, is covered by our 30-day money-back guarantee. If you're not happy, we'll refund the cost of one pouch, even if it's been opened, with no need to send it back. The guarantee applies once per customer and household.

You also have a legal right to cancel within 14 days of receiving your order. Pouches must be unopened, with the seal intact. See our Refund policy and Terms of Service for full details.

Questions? We're happy to help. Email us at hello@taelpet.com.